With their new merger still in the air, there are some small concerns for the future of cable/Internet providers. Already some customers were blocked from watching NFL Finals due to these companies having a financial conflict. Apparently, the bundles originally provided by DirecTv Las Vegas suddenly changed without notice or warning to their customers.
Every company has seen some difficult mergers, and customer service is almost always the first victim. The American public has grown accustomed to this during the merging process, but this does not mean they are tolerant. They certainly are not silent about their displeasure with these unexpected changes.
It is only a small embarassment to the cable giant, and only due to their extensive advertisement promoting their sports channel packages. Last year people dropped old cable companies by the droves to switch to the Genie, and lock in their viewing of the whole Superbowl season. It turns out it was a slightly overplayed issue, as most customers will still say that these sports channel bundles are the best deal going.
Not only that, but it does appear this merger will go through, and should benefit both corporations as well as the consumer. The Internet Service Provider stands to gain a whole new collection of customers, even if they are not gaining additional infrastructure for the products they offer. The cable company will be the ones gaining infrastructure through the U-Verse system, and both entities stand to expand their business.
Due to the controversy, the FCC did impose the 180-day review period for any consumer watchdogs to get their teeth and claws into the nuts and bolts of the deals being negotiated. This past year hsa seen some pretty incredibly unfair fines imposed due to copyright laws recently passed. In addition, the continuation of Internet Neutrality is an issue of great concern to the average consumer.
Getting into the cons of this particular paid television service provider goes to the heart of limits that modern technology can present. Storms, winds, snow, and ice can all have a serious impact on the quality of television service provided. In fact, on the Net, the buzz shows that this one small issue is the primary complaint all current as well as prior customers have.
It is necessary to pay attention to what objects may be blocking the satellite dish when it is installed. That climbing ivy or rose bush seemed like a great idea until the wind blows the awning in front of the dish, causing repeated or just plain constant delay of service on windy or rainy days. Moreover, putting it on the upper-most eave of the roof was a great idea till one realizes they live in a northern state where it stays covered in snow and ice from October to April, and someone has to climb up there and de-ice it.
Strangely, the complaint that seems to stay at the back of the bus is the cost of their bundled services after the period of a special offer expires. There is some buzz out there about it, but that voice is a feeble sound overall. Customers love this product, and hopefully their upcoming merger will make it even better.
Every company has seen some difficult mergers, and customer service is almost always the first victim. The American public has grown accustomed to this during the merging process, but this does not mean they are tolerant. They certainly are not silent about their displeasure with these unexpected changes.
It is only a small embarassment to the cable giant, and only due to their extensive advertisement promoting their sports channel packages. Last year people dropped old cable companies by the droves to switch to the Genie, and lock in their viewing of the whole Superbowl season. It turns out it was a slightly overplayed issue, as most customers will still say that these sports channel bundles are the best deal going.
Not only that, but it does appear this merger will go through, and should benefit both corporations as well as the consumer. The Internet Service Provider stands to gain a whole new collection of customers, even if they are not gaining additional infrastructure for the products they offer. The cable company will be the ones gaining infrastructure through the U-Verse system, and both entities stand to expand their business.
Due to the controversy, the FCC did impose the 180-day review period for any consumer watchdogs to get their teeth and claws into the nuts and bolts of the deals being negotiated. This past year hsa seen some pretty incredibly unfair fines imposed due to copyright laws recently passed. In addition, the continuation of Internet Neutrality is an issue of great concern to the average consumer.
Getting into the cons of this particular paid television service provider goes to the heart of limits that modern technology can present. Storms, winds, snow, and ice can all have a serious impact on the quality of television service provided. In fact, on the Net, the buzz shows that this one small issue is the primary complaint all current as well as prior customers have.
It is necessary to pay attention to what objects may be blocking the satellite dish when it is installed. That climbing ivy or rose bush seemed like a great idea until the wind blows the awning in front of the dish, causing repeated or just plain constant delay of service on windy or rainy days. Moreover, putting it on the upper-most eave of the roof was a great idea till one realizes they live in a northern state where it stays covered in snow and ice from October to April, and someone has to climb up there and de-ice it.
Strangely, the complaint that seems to stay at the back of the bus is the cost of their bundled services after the period of a special offer expires. There is some buzz out there about it, but that voice is a feeble sound overall. Customers love this product, and hopefully their upcoming merger will make it even better.
No comments:
Post a Comment